Vegan Pastry Academy

FAQ – Frequently Asked Questions

General information

Which product is right for me?

It depends on what you are looking for and on your preferred way of learning.

  • If you want many recipes and new content every month, choose the Club. You will get access to a constantly updated library with hundreds of preparations.
  • If you want to study theory, ingredient substitutions, recipe balancing and learn a specific technique in depth, choose an online course. It is the ideal solution for those who want complete and detailed training.
  • If you want to buy just one preparation, choose a single recipe. Perfect if you are interested in one specific dessert without a subscription.
  • If you want a digital recipe book dedicated to a specific topic, choose an eBook. You will find themed collections, for example doughnuts, cheesecakes and other specific topics, in downloadable PDF format to keep forever.

How do I access my content after payment?

Choose the product you want, add it to the cart and complete the payment.

After the purchase, you will receive an order confirmation email.

If you do not already have an account on the website, you will also receive an email with a temporary password to access your personal area.

All products are available immediately after payment.

Once you log in, you can enter your personal area and view all the content you purchased from computer, tablet or smartphone.

How can I pay?

You can choose between 3 payment methods:

  • Stripe with debit card, credit card or prepaid card
  • PayPal with your account or with a card, even without a PayPal account
  • Klarna with the option to pay in 3 installments in supported countries

Can I buy if I live abroad?

Yes. Since these are digital products, you can buy from any country and access them online.

Are the contents in Italian or English?

The website is bilingual and the contents are available in both Italian and English.

Make sure you buy the product in the language you want. If you buy the Italian version, all contents will be in Italian, including texts, written materials and video lessons.

Can I receive support after the purchase? Does Alessia reply personally?

Yes. Customers have access to support for the products they purchased according to the methods indicated on the website.

A private chat is available, through which you can contact Alessia directly to receive advice, clarifications and help with the recipes or products purchased.

Do I need special ingredients or specific equipment?

It depends on the product chosen, because courses, the Club and eBooks include very different preparations, with different levels of difficulty, ingredients and tools required. For this reason, there is no single answer that applies to all content.

In general, for most preparations, the equipment commonly found in a well-equipped kitchen is enough, such as:

  • kitchen scale and precision scale
  • bowls and spatulas
  • hand whisk or electric whisk
  • immersion blender or food processor
  • rolling pin
  • oven
  • refrigerator and freezer
  • basic baking trays and moulds
  • kitchen thermometer
  • piping bag

For some more technical or advanced preparations, additional tools may also be useful, such as:

  • stand mixer
  • specific moulds
  • silicone mats
  • decorative piping tips
  • specific equipment related to the individual recipe or course

Regarding ingredients

Most of the ingredients used are easy to find in supermarkets or online.

In some contents, especially more technical courses or professional preparations, more specific ingredients may be used to achieve the best possible result in terms of consistency, structure and final outcome.

For example, in some cases, professional substitutes for eggs, cream, gelatin or other traditional ingredients may be used.

Difference between Courses, Club and eBooks

  • Online courses: each course is different and may require specific tools or ingredients. Inside you will find the ingredient list, precise quantities and information on where to buy them.
  • Club: contains hundreds of recipes of different levels, from the simplest to the most advanced, offering content suitable for many different needs.
  • eBooks: depend on the theme of the individual volume and include recipes with detailed explanations and clear quantities.

Do you have doubts before buying?

If you want to know which ingredients or equipment are needed for a specific product, you can contact us through the contact form at the bottom of the page.

Does the price include VAT?

Our business operates under a VAT-exempt regime, so no additional VAT is charged.

Can I request a business invoice?

Yes. You can request an invoice within 7 days from the date of purchase.

After completing the purchase, send an email to info@veganpastryacademy.com with the following details:

  • order number
  • email used for registration
  • company name and type
  • VAT number or tax code
  • full address, ZIP code and city
  • PEC email or SDI recipient code

How does the Gift Voucher work?

By purchasing a Gift Voucher, you can gift a Club membership, courses or eBooks to a friend or family member.

Here is how it works:

  1. Choose the product.
  2. Click “Gift this product” and complete the payment.
  3. You will receive a digital gift voucher by email, which you can also print and give to the person you want to gift it to.

The Club voucher will give access to the Club for the number of months corresponding to the selected option.

At the end of the gift period, the person can freely decide whether to renew the membership. In case of renewal, the cost will be charged to them.

Courses and eBooks do not expire.

Online courses and eBooks

How long can I access the courses?

Online courses do not expire. Once purchased, they remain yours forever and you can watch the lessons as many times as you want.

Can I download the course files?

Yes. You can download all included materials such as recipe books, theory slides, tables, PDF documents and any eBooks.

Videos, however, cannot be downloaded.

How can I follow the course lessons?

After completing the payment, simply log in to get immediate access to the purchased content.

Online courses can be followed directly from the platform and do not expire, so you can watch the lessons again as many times as you want.

The platform is accessible from computer, tablet and smartphone. For the best viewing experience, we recommend using a device with a large screen.

Are the courses live?

No. All courses are pre-recorded, so you can follow them whenever you want without fixed schedules.

Who are the courses for?

The courses are designed for both industry professionals and enthusiasts who want to learn vegan pastry in a serious and in-depth way.

They are particularly suitable for:

  • Industry professionals and business owners who want to expand the offer of their restaurant, laboratory or pastry shop by adding desserts without dairy, without eggs and 100% vegan, in order to reach a wider clientele and offer a dessert suitable for everyone.
  • Pastry chefs, students and aspiring professionals who want to learn new techniques, ingredients and working methods related to modern plant-based pastry.
  • Amateurs or people who have made an ethical choice and want to learn how to prepare desserts at home without using animal ingredients, achieving reliable results to surprise friends and family while avoiding failures.

Do I need previous experience for the courses?

No experience is necessary. You will be guided from beginning to end through all preparations and everything will be explained in detail.

What matters most is the desire and motivation to learn, taking the necessary time and following all the lessons.

Will I receive a certificate?

For courses that include it, you can send a photo of the dessert you made by email and receive a certificate of participation.

How can I view the eBooks?

After completing the payment, simply log in to get immediate access to the purchased content.

eBooks are digital books in PDF format, viewable from computer, tablet and smartphone. They are not physical books shipped to your home.

They are available in downloadable format, remain yours forever and can be consulted at any time, even offline.

Those who wish can also print them for personal use.

How many recipes do the eBooks contain?

It depends on the eBook chosen, because each volume is different and may be dedicated to a specific topic.

The number of recipes included is always specified on the individual product page, so you can check all details before purchasing.

Can I cancel the purchase of courses or eBooks?

Since these are digital products with immediate access, once purchased they cannot be cancelled or refunded.

Subscription Club

What do I find inside the Club?

Access to hundreds of contents including vegan recipes, video tutorials, practical and theoretical lessons, technical articles and community.

Browse all available desserts: recipe catalogue.

How many recipes are there?

The library contains over 350 contents and is constantly updated.

How often are new recipes added?

New contents are added every month.

Does the Club also include online courses and eBooks?

No, the Club, online courses and eBooks are separate products and are purchased individually.

The Club includes access to the contents included in the subscription, while online courses and eBooks are purchased separately.

Are there gluten-free recipes?

Yes, many recipes inside the Club are naturally gluten-free or easily adaptable.

You can receive personalized advice through the private chat or consult the Tips section at the bottom of each recipe.

You will find many gluten-free preparations, such as shortcrust pastry, biscuits, creams, mousses, cheesecakes, mousse cakes, modern desserts, gelato, sorbets, semifreddi, modern tarts and baked tarts, as well as many others.

You can view the complete list and photos of the recipes from the recipe catalogue and apply the Dietary requirements: Gluten free filter.

Who is the Club for?

The Club is for both amateurs and professionals in the pastry and cooking field.

Inside you will find a very wide range of desserts to choose from, with recipes suitable for different levels of experience, needs and tastes.

Whether you are a beginner or already working in the field, you will be able to find content suitable for your path.

How are the recipes structured?

The recipes are explained in detail and organized into different sections to make each preparation clear and easy to follow.

Each recipe includes:

  • preparation time
  • difficulty level
  • final quantity and size
  • ingredient list with precise quantities
  • video tutorial
  • detailed procedure description
  • photos of every step
  • storage instructions
  • useful tips, such as ingredient substitutions or variations in other flavours or gluten-free versions
  • photos and comments of desserts made by the community
  • related recommended recipes

How are the video lessons structured?

Video lessons are mini courses focused on a specific dessert or on a particular theoretical topic.

In the case of a practical preparation, they include:

  • ingredient list with quantities
  • written procedure
  • practical video lesson with a detailed explanation of every step to make the dessert

In the case of a theoretical lesson, you will find a spoken video lesson dedicated to the topic covered.

The video lessons are in Italian and include subtitles in both Italian and English.

You can see an example of a video lesson here: video lesson example.

What do I get with a Club membership?

With a Club membership, you get immediate access to:

  • All Club contents: over 350 vegan recipes, video tutorials and theoretical and practical lessons.
  • Exclusive community: a space where you can interact with other members, share your creations, ask for advice and find inspiration.
  • Direct support with the chef: private chat available 24/7 to answer your doubts and offer personalized advice on preparations.

How does the subscription work?

Choose the monthly, annual or 3-year plan. After payment, you have immediate access for the full duration of the chosen plan.

At expiry, you can decide whether to renew manually or not.

Can I try it before subscribing?

We have created a Free Section with dozens of desserts to discover.

You can access it freely, without needing to subscribe.

It is a reduced version of the Premium platform, with simpler and faster recipes, designed to give you a taste of what you will find with the full subscription.

You can visit the Free Section from the recipe catalogue and apply the Free access filter.

Can I subscribe at any time?

Yes, you can subscribe at any time of the year.

It starts from the day of purchase and gives immediate access to all Premium contents of the Vegan Pastry Club.

The annual membership does not follow the calendar year, but is valid for 12 months from the activation date.

Do I need to cancel the subscription?

No, you do not need to cancel anything.

The subscription does not renew automatically.

At expiry, you can choose whether to renew it from your personal area.

What happens if I do not renew?

If you do not renew, at expiry you will lose access to all exclusive Club contents.

You will still be able to explore and use the Free Section available on the platform.

If I buy a discounted subscription, will renewals be at full price or discounted?

The discount applies only to the first purchased period.

For subsequent renewals, the price of the plan at the time of renewal will apply.

If you renew without changing plan, the price remains unchanged over time.

If instead you change plan, you will lose the previous price and the current one will apply.

Single recipes

How do single recipes work?

You can buy only the recipe you want, without needing to subscribe to the Club.

After payment, the recipe will be available in your personal area on the website.

If you do not already have an account, you will also receive an email with a temporary password to log in and access the purchased content.

Which recipes can I buy?

You can buy individually any recipe available in the Club.

Simply browse all available contents, choose the recipes you want and add them to the cart.

You can view all purchasable recipes from the recipe catalogue and apply the Paid access filter.

Do they expire?

No. Single recipes do not expire and will remain available in your personal area, so you can consult them as many times as you want.

What do they include?

Each recipe includes:

  • preparation time
  • difficulty level
  • final quantity and size
  • ingredient list with precise quantities
  • video tutorial
  • detailed procedure description
  • photos of every step
  • storage instructions
  • useful tips

Can I download them?

No. Single recipes are not downloadable, because they are viewed directly on the website and also include video content that cannot be downloaded.

Can’t find an answer? Contact us